Nobody likes to read through pages of terms and conditions; however they do serve to avoid misunderstandings and frustration. If you have a specific question regarding our terms, please don't hesitiate to contact us and we will do our best to help. We also recommend using the index links below or the "find" function of your browser (ctrl + f on Windows, cmd + f on mac) to search for the section you are looking for.
These conditions outline the agreement between you, the customer (hereinafter referred to as “The customer” or “you”) and XDream Ltd (hereinafter referred to as “we” or “us”).
By placing an order through this website (including purchases or deposits for rental equipment), or by purchasing from us by direct contact, you agree to the following terms and conditions and to deal with us in good faith and in compliance with all applicable laws both foreign and domestic.
We reserve the right to cancel any order for any reason, including but not limited to products becoming unavailable. A full refund will be issued for any orders we are unable to fulfil.
All goods offered for sale are subject to available stock levels. We will endeavour to keep stock data available on our website as up to date as possible; however, on occasion this information may be incorrect. Where products are not in stock we will attempt to contact you via email as soon as possible after the order is placed and the error is realised to offer the you a refund or an alternate option. We can take no responsibility for delayed orders due to insufficient stock.
Equipment for hire is subject to availability. You should contact us to discuss availability, rather than relying on equipment being available. We are not responsible for any loss or damages caused by lack of hire equipment availability.
The equipment on hire shall remain the absolute property of us. Hire equipment shall not be released to the customer until all required provisions have been met, including payment of deposit, security details provided, and Direct Debit mandate signed. The customer must notify us immediately upon any change of the security details provided.
It is the responsibility of the customer to satisfy him/herself that, upon receipt of the equipment, it is in good working order and an undamaged condition. Should any defects be found, the customer must notify us within 48 hours of receipt, and before the equipment in question has been used. We will not be responsible for any defects or deficiencies in the equipment unless notified within these bounds.
We do not warrant that the equipment is suitable for the particular or any purpose for which it is or may be required. Any guarantee of the equipment’s suitability may be provided by the manufacturer, however any such guarantee will not be indemnified by us.
The customer shall not assign transfer or otherwise part with possession of the equipment during the period of hire without the prior written consent of us. The customer shall not take or permit the equipment to be taken out of the United Kingdom nor use or permit it to be used for anything other than its intended use without the prior written consent of us. “Intended use” of any hired equipment shall be taken to mean the reasonable, safe means of use outlined by the manufacturer.
For hire equipment, the normal rental period will be 1 calendar month, unless otherwise agreed. The period of hire commences on the agreed upon date, at which point the equipment shall be available to the customer from the company, and shall continue until possession of the equipment passes back to us.
It is the responsibility of the customer to obtain written acknowledgment of receipt of the equipment from us, which shall alone constitute evidence of the return of the equipment to us. Acknowledgement of the return of equipment does not affect other obligations of the customer, as set out in the provisions of these conditions, which continue notwithstanding the return of the equipment to us.
Throughout the period of hire, the customer shall be responsible for the safekeeping of the equipment and shall be liable to us for all loss of or damage to the equipment, howsoever caused. The customer shall notify us of any loss of or damage to any equipment on hire within 48 hours of such loss or damage being sustained.
The customer shall not carry out or attempt to carry out any repairs to damaged equipment without the prior written authority of us, including but not limited to reserve repacks on rigs. The customer shall pay to us all costs incurred by ourselves in carrying out repairs to damaged equipment, including but not limited to replacement cutters for AAD activations or cutaway canopies. The customer shall pay to us the full cost of replacing any lost equipment or any equipment that we find uneconomic to repair, with new equipment of the same or similar specification to that equipment which has been lost or damaged.
During any period following loss or damage where the cost of hire is not already paid and the equipment is not usable due to repair or replacement, the customer shall pay us compensation for loss of the use of the equipment lost or damaged at a rate equivalent to charges currently made by us for the hire of such equipment.
The customer may be provided with paperwork pertaining to the equipment hired. The customer is responsible for the safe return of this paperwork and shall be liable for a surcharge of up to £50 per piece not returned with the equipment.
If other ancillaries are provided such as rig bags and packing mats with a rental, these must also be returned with the equipment. Failure to return these items will result in a surcharge at the current retail value of those items. Consumable items such as bungees, closing loops and pull ups are provided ex gratia and do not need to be returned.
Main canopies provided for demo or rental purposes will be unpacked, or if packed will be packed for convenience only. It is the responsibility of the customer to pack the main parachute for use and the company shall accept no responsibility for errors in the packing of the main parachute. At the end of the rental, the canopy may be returned to us unpacked.
Unless cancelled or otherwise concluded by prior written agreement, the hire will continue on a rolling monthly contract. The customer may cancel at any time during the period, however the paid up fees for the period will not be refundable. Where the customer is able to provide the company with at least 1 full period of notice before the cancellation, a bonus or discount may be offered to the customer at the discretion of the company.
If we are, for any reason, unable to provide any equipment which is the subject of an agreement between us and you, then we shall not be liable for any loss or consequential loss you suffer as a result thereof.
All quotes provided will be accurate to the best of our ability at the time of quote, and for the period of validity for the quote. Prices on all products may change at any time, and no guarantees can be made that the final sale price will match any given quote.
Full payment for your purchase order (including all applicable taxes and delivery charges) is required before your order will be processed. Products will remain the sole property of us until paid for in full by the customer and all funds have cleared.
We accept payment for purchases in GBP or EUR via credit card, debit card, Direct Debit and bank transfer (for orders over £1000 / €1000).
We shall hold a fully refundable deposit for rental equipment, the value of which will be determined by us for each rental. The customer shall be required to pay the deposit before the commencement of the hire and before the equipment is released. In the case of any unpaid monies, the deposit shall be retained in full by us. Subject to all monies owed being paid, the deposit shall be returned to the customer in full no later than 28 days following the end of the last rental period.
Payment of any rental fees shall be taken by Direct Debit on the first day of each rental period (month). This will be taken automatically on the due date unless you write to us to cancel your hire within the terms set out above in "Cancellation of Hire Agreement". By setting up a Direct Debit with us, you agree not to cancel the Direct Debit with your bank without first notifying us in writing of your intention to cancel the rental agreement. We may make price adjustments which may come into effect no less than 2 full hire periods from written notification being sent to the customer.
Any additional fees incurred during the hire period (for example for excess usage or damage) shall be paid by the customer upon the return of the equipment, or every 12 months for rentals exceeding 12 months.
We reserve the right to charge the customer interest on any outstanding monies at 5% above the base rate of the Bank of England from time to time in force.
Estimated dispatch dates are provided for each product on the product details page and we make all reasonable efforts to dispatch orders within the estimated timeframe. Where no estimate is provided we recommend contacting us before purchasing. The dates provided are estimates in working days for when we expect to be able to dispatch the order. These estimates do not constitute any form of guarantee on when you will receive the order and we are not liable for any loss or damage resulting from late delivery or non-delivery. Late delivery does not entitle you to cancellation or refund of your order unless agreed in writing prior to placing your order.
We offer shipping within the UK and within the EU. At present we are unable to offer shipping outside the EU via our website; however, we may be able to ship elsewhere by custom request. Customers outside the EU are advised to contact us for more information.
We are unable to guarantee delivery dates for orders placed through our website without prior written agreement. Customers requiring a product by a certain date are advised to contact us prior to placing their order. The Customer will usually receive an email notification of an order being shipped; however, we cannot guarantee emails will be sent or received.
Orders may be placed online for collection in store. The order will be made available for pick up from the selected store during normal opening hours for that location. Collections outside these hours may, at the discretion of us, be arranged by contacting us. Not all stock is held at all locations, so estimated dispatch dates apply equally to orders for collection. We require a confirmation signature when collecting an order in store.
We may ask for forms of identification to help prevent fraudulent orders, this may be performed as a random check. Where possible, we will ask in advance for you to bring your ID; at a minimum this will be the card used for payment, additional ID will need to match the name on the payment card. If another person is collecting an order on your behalf we will require written confirmation from you before the order is collected. ID will be required to match the billing name or authorised collector when collecting an order.
Orders of a certain value may require a signature on delivery. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.
All prices include VAT at the applicable rate for the UK at the time in force. For EU VAT registered companies who provide us with their EU VAT number, no VAT will be charged.
For any orders shipped outside the EU, the buyer is responsible for all applicable additional charges, including but not limited to customs brokerage fees, import duties and taxes.
Warranties offered by the manufacturers of equipment purchased through us will either be resolved via direct communication with the manufacturer or through us. Where possible we will provide the required services to honour the warranty; however you may be required to deal with the manufacturer directly.
We exclude all conditions, warranties, guarantees, and similar, whether express or implied, as to the condition, suitability, quality, fitness, or safety of any goods or services supplied by us, other than those implied by statute which may not be legally excluded. Any liability we may have to you under warranties implied by statute is limited, where expressly permitted, to either supplying or paying the cost of supplying the goods or services again, or repairing or paying the costs of repairing the goods, as we see fit.
The customer shall at all times fully indemnify us, our employees, servants and agents against all actions, costs, claims, demands, proceedings, or liabilities arising from or in connection with equipment materials or any other services supplied to the customer by us.
For stock items, you have the right to cancel within ten working days of receipt of the goods. A full refund will be issued for the cost of the item. Shipping costs will not be refunded for cancelled or returned orders. For refunds on cancelled orders, the buyer will pay for return shipping and will remain liable for the good until they are returned to our possession. We recommend insured postal services for returns.
For all customised products (including, but not limited to, custom order canopies, containers, and helmets) and items we do not normally hold in stock ordered in specifically to fulfil your order, refunds will only be available for faulty items. Fault items include items rendered faulty through incorrect measurements that we have taken. For refunds on faulty items, the buyer will pay for return shipping, which will be reimbursed by us once the item has been verified as faulty.
Refunds are not available for services (including, but not limited to, skydiving courses, coaching, and rigging services) unless cancelled by us.
Refunds cannot be given for late delivery except where the customer has requested a required delivery date via email prior to making the purchase, we have confirmed that the required date will be possible via email, and the customer has completed the purchase and made payment by the date specified by us. We are usually unable to provide these guarantees for any custom order item.
Refunds cannot be given for rentals, except where the equipment is deemed to be faulty. For sized products (including non adjustable harness rigs) the customer may be offered the option to return the equipment within 3 days of receipt to avoid rental charges, subject to no use of the equipment having taken place.
Refund requests can be made by submitting a contact request via the online form, or via the returns system by logging in to your account at xdsports.uk.
Refunds or other such remedy are only available for erroneous measurements made pursuant to an order of goods through XDream Ltd. Any measurements performed or advice given by XDream employees or agents to be used in a purchase made with persons or organisations not authorised to trade on behalf of XDream Ltd are performed as an act of good faith to the skydiving community. These should not be considered to be goods or services received. We accept no responsibility for any loss or damage you may suffer as a result of such measurements or advice.
Gift cards are valid for 2 years from the date of purchase and can be redeemed against any purchase. To redeem, enter the voucher code on the basket page before checking out. If you have not received the email within 1 hour of making the purchase of the gift card, please check your spam folder and get in touch.
We may from time to time offer publicly available discounts by us or our suppliers. We will always endeavour to honour any advertised pricing or discount, however we reserve the right to remove these offers at any time.
Any discounts offered privately will be subject to the terms laid out during the offer of the discount. Discount vouchers distributed as part of promotional giveaways will usually be transferable, whereas discount vouchers provided on a direct individual basis will usually be non-transferable.
We will collect and store various pieces of personal information and data about you which we use for the primary purposes of providing good customer service, and preventing fraud. By providing information to us (in person, by email, telephone, by placing an order on our website, or otherwise) you are consenting to us storing and processing data for these purposes.
We will never disclose your personal information to a third party, except where you explicitly request us to do so (for example to a manufacturer to provide you with support for a product you may have purchased).
You have the right to request details of the personal information we hold on file for you, which we will provide at no charge within 1 calendar month. You also have the right to request deletion of the data we hold for you. Deletion of data may be subject to cancellation of any outstanding agreements (such as rentals or unpaid invoices) and any fraud concerns.
If we suffer a data breach, we will notify all affected customers by email, and we will post a notice on the homepage of our website. We are registered with the Information Commissioner's Office under registration number ZA105123.
We may be contacted by the methods available on the contact us page. We recommend email (using the contact form) as the fastest way to contact us.
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications or representations.
In the event of any conflict between the information in these terms and elsewhere on this site, these terms shall take precedence.
We may alter these Terms from time to time by posting the altered version on our website. It is the responsibility of the customer to visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.