Do you have any units curently available for rental?
Use the options on this page to check current availability of units for rental by selecting the unit you would like and checking the availability shown. If you are able to put down the deposit then this will usually mean we have a unit in stock. Please contact us about upcoming availability if this page shows out of stock.
How much does it cost?
Rental charges are per calendar month, starting from the day you start the rental (delivery date if posted or agreed collection date).
Can you send my unit back for service?
Yes, we are also able to handle Cypres servicing and Vigil servicing, and we can usually offer a fixed rate rental unit as part of the service, so you know you won't be without, however long the service takes. Please contact us if you would like a service with fixed rental.
Do you rent outside the UK?
Unfortunately we currently require all rental customers to be permenantly resident in the UK. European rentals may be available from 2019 depending on the UK's ongoing relationship with the EU.
I have a voucher for a rental; how do I redeem it?
Please contact us to redeem vouchers for rentals.
Can I purchase the unit once I have finished renting?
Absolutely! We'll even deduct 20% of the fees you have paid in rental from the current value of the unit.
How do I pay for my rental?
You will need to set up a Direct Debit mandate (agreement) which will automatically take payment from your bank account each month on the anniversary date of your rental (usually the day of the month you started the rental). You will be sent an invoice with the payment amount and date at least 10 days before payment is taken, so no nasty surprises!
Can I pay for a period up front?
Sorry, we only take rental payments by monthly Direct Debit.
How do I cancel my rental?
Cancelling is as easy as returning the unit to us (we recommend emailing us too). No refunds can be offered for the current paid period, however we will immediately cancel any further payments for future rental periods. If you are able to give us 1 month or more notice of cancellation, we can usually apply a small discount to the final rental payment.
What happens if the unit I'm renting has an issue or needs servicing?
For planned maintenance (Cypres servicing, battery replacements) we will send you a replacement unit to be swapped into your rig by your rigger at some point in the month(s) leading up to the service date. For any unplanned maintenance (e.g. if your unit fails the self test when you turn it on), get in touch and we will get a replacement unit sent out to you as quickly as possible.
How much is shipping?
Shipping is £6.25 to a UK address. If you are local to us at Headcorn (or someone can collect on your behalf), choose "collect in store" at checkout and you won't be charged postage.
It is the responsibility of the hirer to return the unit to us in good condition and we strongly recommend return via a fully insured method such as Royal Mail Special Delivery.